{"id":192,"date":"2022-04-20T10:12:07","date_gmt":"2022-04-20T10:12:07","guid":{"rendered":"https:\/\/lamariposasutasz.pl\/?page_id=192"},"modified":"2025-01-09T16:13:25","modified_gmt":"2025-01-09T16:13:25","slug":"faq","status":"publish","type":"page","link":"https:\/\/lamariposasutasz.pl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>I have collected the questions that come up most often. Details can be found in <a href=\"https:\/\/lamariposasutasz.pl\/en\/?page_id=151\">Store Regulations<\/a>. In case of any doubts, please contact me: sklep@lamariposasutasz.pl or +48 604405295<\/strong><\/p>\n\n\n<style>#sp-ea-1554 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}.sp-easy-accordion-enabled .eap_section_title_1554, body .eap_section_title_1554 { color: #444; margin-bottom:  30px; }#sp-ea-1554.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-1554.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-1554.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-1554.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-1554.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><h2 class=\"eap_section_title eap_section_title_1554\">FAQ<\/h2><div id=\"sp_easy_accordion-1736437213\"><div id=\"sp-ea-1554\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-15540\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse15540\" aria-controls=\"collapse15540\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> How do I order a product that is unavailable? <\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse15540\" data-parent=\"#sp-ea-1554\" role=\"region\" aria-labelledby=\"ea-header-15540\"> <div class=\"ea-body\"><p>The product you would like to buy is displayed as unavailable - write an e-mail to sklep@lamariposasutasz.pl stating: the name of the product, any changes in the color and\/or type of fastening. In response, I will give you the expected date of completion, and we will also establish all the details.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-15541\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse15541\" aria-controls=\"collapse15541\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I return custom-made jewelry? <\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse15541\" data-parent=\"#sp-ea-1554\" role=\"region\" aria-labelledby=\"ea-header-15541\"> <div class=\"ea-body\"><p>The right of withdrawal does not apply to jewellery made to individual order.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-15542\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse15542\" aria-controls=\"collapse15542\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What forms of payment are accepted?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse15542\" data-parent=\"#sp-ea-1554\" role=\"region\" aria-labelledby=\"ea-header-15542\"> <div class=\"ea-body\"><p>The right of withdrawal does not apply to jewellery made to individual order.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-15543\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse15543\" aria-controls=\"collapse15543\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What are the shipping costs within Poland?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse15543\" data-parent=\"#sp-ea-1554\" role=\"region\" aria-labelledby=\"ea-header-15543\"> <div class=\"ea-body\"><p><strong>The Customer may use the following methods of delivery or collection of the ordered Product:<\/strong><\/p><ul><li>Postage (cost 15 PLN) - Polish National Post Office services<\/li><li>Shipment to selected Parcel Locker (cost 17 PLN) - indicated \"Paczkomat\"<\/li><li>Orlen Paczka delivery (cost 12 PLN)<\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-15544\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse15544\" aria-controls=\"collapse15544\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What are the shipping costs within the Czech Republic?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse15544\" data-parent=\"#sp-ea-1554\" role=\"region\" aria-labelledby=\"ea-header-15544\"> <div class=\"ea-body\"><p><strong>The Customer may use the following methods of delivery or collection of the ordered Product: <\/strong><\/p><p>Economy post \u2013 cost PLN 36, approx. CZK 212.00 \u2013 depending on the exchange rate, please check in the basket using the currency switcher installed on the Shop website.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-15545\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse15545\" aria-controls=\"collapse15545\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What are the shipping costs within Germany?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse15545\" data-parent=\"#sp-ea-1554\" role=\"region\" aria-labelledby=\"ea-header-15545\"> <div class=\"ea-body\"><p><strong>The Customer may use the following methods of delivery or collection of the ordered Product: <\/strong><\/p><p>Economy post (cost 52 PLN) approx. \u20ac 12.00 \u2013 depending on the exchange rate, please check in the basket using the currency switcher installed on the Shop website.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-15546\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse15546\" aria-controls=\"collapse15546\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> To what other countries do you ship La Mariposa Soutache products?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse15546\" data-parent=\"#sp-ea-1554\" role=\"region\" aria-labelledby=\"ea-header-15546\"> <div class=\"ea-body\"><p>Please, contact me using the contact tab and provide your address, I will check for you the most favorable forms and prices of shipping to your country. I will reply within 3 business days.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-15547\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse15547\" aria-controls=\"collapse15547\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I like a specific model, but I want to change the clasps or change the colors of the whole thing. Is that possible?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse15547\" data-parent=\"#sp-ea-1554\" role=\"region\" aria-labelledby=\"ea-header-15547\"> <div class=\"ea-body\"><p>Information about the possibility of changing the clasp or color of the product can be found in the description of each product. For technical reasons, this is not always possible with finished jewelry. As for changing the color of the strings - this is a separate, individual order (how to order, answer above).<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-15548\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse15548\" aria-controls=\"collapse15548\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What is the deadline for completion? (from production\/order completion to shipment)?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse15548\" data-parent=\"#sp-ea-1554\" role=\"region\" aria-labelledby=\"ea-header-15548\"> <div class=\"ea-body\"><ul><li style=\"list-style-type: none\"><ul><li>In the case of ready-made jewellery purchased through the Store, the delivery time (from completing the order to sending the parcel) is 24 hours from the receipt of the transfer.<\/li><li>In the case of an individual order, the delivery time (from production to shipping) is from 7 to 21 days, details are agreed individually with the Client (depending on the size of the order, availability of materials).<\/li><\/ul><\/li><\/ul><\/div><\/div><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Zebra\u0142am pytania, kt\u00f3re pojawiaj\u0105 si\u0119 najcz\u0119\u015bciej. Szczeg\u00f3\u0142y znajdziesz w Regulaminie Sklepu. W razie w\u0105tpliwo\u015bci zapraszam do kontaktu: sklep@lamariposasutasz.pl lub +48 604405295<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-192","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lamariposasutasz.pl\/en\/wp-json\/wp\/v2\/pages\/192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lamariposasutasz.pl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lamariposasutasz.pl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lamariposasutasz.pl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lamariposasutasz.pl\/en\/wp-json\/wp\/v2\/comments?post=192"}],"version-history":[{"count":20,"href":"https:\/\/lamariposasutasz.pl\/en\/wp-json\/wp\/v2\/pages\/192\/revisions"}],"predecessor-version":[{"id":1563,"href":"https:\/\/lamariposasutasz.pl\/en\/wp-json\/wp\/v2\/pages\/192\/revisions\/1563"}],"wp:attachment":[{"href":"https:\/\/lamariposasutasz.pl\/en\/wp-json\/wp\/v2\/media?parent=192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}